Designer Wedding Dresses, Bridal Shoes & Brides Accessories Ordering

• All Marrime prices are set in GBP (£) — Great British Pounds Sterling.
• If you are shopping from outside the UK, you can change the displayed currency using the currency selector at the top of our website, making it easier to browse prices in your preferred currency.
• Please note that GBP remains our base currency. Any currency conversion shown on the website is for convenience, and the final amount charged may vary slightly depending on the exchange rate and any fees applied by your bank or payment provider.

• We accept Visa, MasterCard, American Express and Maestro for online purchases.
• You can also choose Klarna or Clearpay at checkout, subject to eligibility and availability in your location.
• Available payment methods may vary depending on where you are shopping from, and the options available to you will be shown at checkout.

• We offer UK and international delivery across our wedding dresses, bridal shoes and accessories.
• Delivery options and charges vary depending on the item you are ordering and your delivery location. UK orders of £300 or more qualify for complimentary standard delivery.
• Your available delivery options and charges will be shown at checkout.
• For a full list of the countries we ship to, current delivery charges and international shipping information, please visit our Delivery & Returns page.

• Yes. We offer complimentary Click & Collect from our Marrime store in Jesmond, Newcastle upon Tyne.
• Once your order is ready, we’ll send you a Ready to Collect email. Please wait until you have received this confirmation before visiting the boutique to collect your order.
• For full delivery and collection information, please visit our Delivery & Returns page.

• Yes. Marrime proudly ships wedding dresses, bridal shoes and accessories to customers around the world.
• Delivery availability, charges and timescales vary depending on your location and the item you are ordering.
• Please visit our Delivery & Returns page for our current international delivery destinations and shipping charges.

• International orders may be subject to local import duties, taxes or customs charges when they arrive in your country.
• These charges are determined by your local customs authority and are the responsibility of the customer. They are not included within Marrime’s product or delivery price.
• As customs requirements vary between countries, we recommend checking with your local customs authority before placing your order if you are unsure what charges may apply.

• Customers are responsible for accepting and paying any duties, taxes or customs fees applied to their international order.
• If a parcel is refused or returned to Marrime because the applicable customs or duty charges have not been paid, the order will be handled in accordance with our Delivery & Returns Policy.
• We therefore recommend checking any potential import costs before placing your order.

• Yes. International orders may occasionally experience delays while passing through local customs.
• Customs clearance is managed by the authorities in the destination country and is outside Marrime’s control. If you are working to a particularly important or time-sensitive date, please contact our team before ordering and we will be happy to advise on the available delivery options.
• For full international delivery information, please see our Delivery & Returns page.

• We hope you absolutely love your Marrime order. If something isn’t quite right, most eligible online purchases can be returned within 14 days of receiving your order.
• Items must be returned unused, unworn and unmarked, in their original packaging and in a resalable condition.
• Some items are excluded from change-of-mind returns, including Made-to-Order gowns once production has begun, pierced jewellery and hygiene-sealed items once opened.
• For full terms and conditions, please see our Delivery & Returns Policy.

• To request a return, simply log into your Marrime Customer Account and submit a Return Request within 14 days of receiving your order.
• Once your request has been submitted, you’ll be guided through the next steps.
• For step-by-step instructions, please visit our How To Make A Return page.
• Return postage for change-of-mind returns is the responsibility of the customer.

• Yes, eligible bridal shoes purchased online can be returned within 14 days of receipt, provided they are returned in their original, clean and unworn condition with their original packaging.
• Please only try your shoes on indoors, on a clean carpeted surface and with clean feet or foot stockings. We are unable to accept shoes showing scuffs, footprints, markings, soiled insoles or other signs of wear.

• Yes. An eligible sale, sample-sale or ex-sample gown purchased online may be returned within 14 days of delivery, provided it is returned in the same condition in which it was received — unworn, unmarked and with its original packaging.
• As our sample and ex-display gowns are unique pieces, they may show signs of boutique handling. We always welcome you to contact us before purchasing if you would like additional photographs or videos of a particular gown.
• Please see our Delivery & Returns Policy for full details.

• Made-to-Order gowns are ordered specifically for you and are not eligible for change-of-mind returns, refunds or exchanges once your order has been submitted to the designer and production has begun.
• Separate cancellation terms apply to online Made-to-Order orders before production begins.
• Please read our Made-to-Order Terms before placing your order for full information about cancellations, returns and your statutory rights.

Yes. The following items are final sale and cannot be returned for change of mind:

• Made-to-Order gowns once the order has been submitted to the designer and production has begun;
• pierced jewellery, for hygiene reasons;
• hygiene-sealed items once the seal has been opened.

This does not affect your statutory rights if an item is faulty or not as described.

• Once your return arrives with us, our team will inspect the item and email you to confirm that it has been received and whether your refund has been approved.
• Once approved, your refund will be issued to your original payment method. Please allow 7–14 working days for the refund to become visible, depending on your bank or payment provider.

• Every Marrime order is carefully checked before dispatch. If you believe your item is faulty or not as described, please contact us at returns@marrime.com and our team will be happy to help.
• We will review the issue and advise you of the next steps in line with your statutory rights.

• Yes, where the item is eligible for return under our Returns Policy.
• International return postage is the responsibility of the customer and original customs duties, taxes and sales charges are non-refundable.
• When returning an international order, please follow the customs instructions set out within our Delivery & Returns Policy carefully to avoid additional customs charges being applied to your return.

• We do not currently offer change-of-mind exchanges on online orders.
• If your item is eligible for return, you can return it to us in accordance with our Delivery & Returns Policy and place a new order for your preferred item or size.
• If you believe your item is faulty, damaged or not as described, please contact our team at returns@marrime.com and we’ll be happy to help.

• Our sale, sample-sale and ex-sample gowns are beautiful one-of-a-kind pieces that have previously been part of our boutique collection and are offered at a special price.
• As ex-display pieces, they may show minor signs of boutique handling or being tried on, such as light fabric wear, small marks or loose threads. Any signs of wear are reflected within the gown’s sale price.
• Sample gowns are sold in their existing condition and may require professional cleaning, repairs and alterations to achieve your desired fit and finish. Any cleaning, repairs or alterations required after purchase are the responsibility of the customer.
• If you are considering purchasing a sample gown online and would like to see its current condition in more detail, we are happy to provide additional close-up photographs or videos upon request. Please email our team and we will be delighted to help.
• Professional campaign imagery on our website is provided to show the gown’s design and silhouette and may not represent the exact condition of the individual sample gown available for sale.

• Please feel free to contact us at info@marrime.com with any more questions.

When you sign up to receive the Marrime newsletter, we’ll send you a 10% discount code to use on your first online order.

The discount:

• is valid on online orders of £250 or more;
• excludes Final Sale/ Sale items;
• cannot be used in conjunction with any other offer, promotion or discount.

Your discount code will be sent to you by email after you subscribe to our newsletter.

• A Pre-Order allows you to secure an item before it is available for immediate dispatch.
• Pre-Order items may include new-season pieces, incoming stock or sizes that are currently awaiting restock.
• Where available, an estimated dispatch or availability timeframe will be shown on the product page.

• The estimated availability or dispatch timeframe for a Pre-Order item will be shown on the product page where available.
• Please note that Pre-Order dates are estimates and may occasionally change due to designer, supplier or delivery timescales outside of our control.
• Once your item is ready to be dispatched, we’ll send you an email confirmation with your delivery information.
• If you need an item for a specific date, please contact our team before ordering and we’ll be happy to advise.

• Pre-Order items require full payment at checkout to secure your order.

• If you would like to request a cancellation before your Pre-Order has been dispatched, please contact our team as soon as possible.
• We’ll confirm the status of your order and advise you of the next steps in accordance with the applicable terms.

• If you need to change your delivery address, please contact our team as soon as possible.
• Where your order has not yet been prepared or dispatched, we will do our best to update the delivery details for you. Once an order has entered the dispatch process, we may not be able to make changes.

• Yes. Once received, eligible Pre-Order items are subject to the same returns conditions as our other online purchases.
• Please see our Delivery & Returns Policy for full information about eligibility, return timescales and exclusions.

• If your order contains both in-stock and Pre-Order items, your Pre-Order item will be dispatched separately once it becomes available.
• You’ll receive a dispatch confirmation when each part of your order is on its way.

• Occasionally, purchase limits may apply to certain Pre-Order items due to availability.
• Where a limit applies, this will be communicated at the time of purchase.

• Yes. Klarna is available as a payment option at checkout, subject to availability, eligibility and Klarna’s terms.
• The payment options available to you will be shown at checkout.
• For more information about paying with Klarna, please visit Klarna FAQs.

• The payment options available to you, together with the applicable terms and eligibility information, will be shown during checkout.
• For further information about Klarna payments, managing your account, returns, eligibility or support, please visit Klarna directly.