All Your Designer Wedding Dress, Bridal Shoes & Brides Accessories Questions Answered

• In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 12 months in advance of your wedding date, purchasing 10-12 months in advance of your wedding date. This is the ideal, not the absolute. 

• Your initial appointment will include a tailored, one hour and fifteen minutes dress up session with our stylists, where you will try on our gown samples along with a selection of refreshments available.
• If a made-to-order gown purchase is made, we’ll take your measurements and order the closest dress size to be made.  
• Once the gown arrives, you’ll come back in for a collection appointment to pick up your gown and do final inspections.
• A complimentary bridal gown garment cover will be provided when you collect your gown.

• Yes, our private fittings are by appointment only and are recommended for brides who are on the serious hunt and ready to purchase their made-to-order gown.
• Please use our Marrime online booking system. If you need a later appointment, we dedicate Thursday evenings for our busy brides.
• Just looking for inspiration to start? Check out our Wedding Dresses to get an idea of our selection before booking a full appointment with us.

• Our made-to-order gowns range from £1,500 – £4,999.

• Our bridal samples are available to try in UK sizes 10 to 18. While the fit may not be perfect, our expert stylists are here to guide, pin, and style—helping you envision how each gown will truly look and feel on your wedding day.
• Most of our gowns can be made to order in sizes up to a UK 24, and we’ll always advise on the best size based on your measurements. At Marrime, every bride is celebrated, supported, and styled with care—because finding the one should feel effortless and empowering.

• While we can’t carry entire collections from each of our designers, we can sometimes have the ability to request particular samples.
• Please email us if you’d like to enquire about requesting a gown that we don’t carry permanently. 

• A trunk show is a limited period of time for brides to view additional styles from a particular designer outside of what Marrime has previously curated in store.
• In some cases, there is special pricing available during the show.
• These trunk shows are by appointment only and have limited times to view, so please book your appointment as soon as you know you want to be part of this experience.

• Our standard bridal appointment fees are £30 midweek, £45 at weekends and £20 for a Second Bridal Appointment. Each standard fee includes the bride and up to three guests.
• If you choose to attend with four or five guests, one flat £20 Additional Guest Supplement is added, making the total price £50 midweek, £65 at weekends or £40 for a Second Bridal Appointment.
• When you purchase your gown at that booked appointment, the standard appointment-fee element is deducted from your gown order. The £20 Additional Guest Supplement is separate and non-redeemable. Appointment fees do not create credit for a later appointment.
• Standard appointments include the bride and up to three guests. For four or five guests, choose the corresponding option; one flat, non-redeemable £20 supplement applies. Maximum five guests.

• Our bridal appointments are scheduled for one hour and fifteen minutes, but rest assured that if we run over, we will happily schedule another appointment with you to make sure you’re taken care of.

• Your Marrime bridal appointment includes the bride and up to three guests. We find that a smaller, carefully chosen group creates the calmest experience and gives you space to hear your own instinct.
• If four or five guests are important to you, simply select the Four or Five Guests option when booking. One flat, non-redeemable £20 Additional Guest Supplement applies whether you attend with four guests or
  five; it is not charged per person. Five guests is the maximum we can accommodate in either the Loft or
  Studio.
• If your guest numbers change after booking, please contact us before your appointment so we can update
  your booking and arrange the supplement where applicable.

• Aside from your shining self, we invite you to bring any undergarments (preferably nude!) or shoes that you’re considering wearing on your wedding day, if applicable.

• We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. Plus, the dress has not yet been fitted to you.
• However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.

• There is 2 hours free parking outside the front of the store on St George’s Terrace and Acorn Road or the following Pay By Phone car park:

West Jesmond Avenue next to the old British Legion (2 minute walk and long stay parking).

• Yes, we kindly ask that you give us at least 72 hours’ notice if you need to cancel or re-schedule your appointment. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited number of brides a day.
• Booking fees are non-refundable on cancellation of your appointment.
• If you need to re-schedule your bridal appointment with us, you have a 4 week period to re-book. After this time you will lose your deposit. 

• Made-to-order means that there is no stock of your gown and the making of the gown begins once you place your order.
• The most important thing to note is that made-to-order gowns are ordered to the closest numerical dress size or S/M/L/XL sizing (dependent on designer), based on measurements taken at Marrime.
• The gown is not made to exact measurements (which is referred to as “made-to-measure”). In order to achieve the perfect fit, the bride must seek the assistance of a seamstress or tailor. 

• No, we do not currently offer custom gown consultations. Depending on the style and designer, slight alterations can be made i.e.: short sleeves vs. long sleeves, different neckline, etc., but most of our gowns are ordered true to the intention and design of the gown. 

• After the excitement of choosing your perfect wedding dress, the time will come when you decide to purchase your gown. Here, we take a 60% non-refundable deposit with the balance falling due within 90 days of order being placed.
• Please note that the full balance is required at the time of order for gowns placed on a Priority service and accessories.
• We are unable to accept American Express (Amex) cards in-store.

• Depending on the designer you move forward with, there is up to a 9-month lead time for all made-to-order gowns. We have some very select styles that can be made in less time, so if you’re limited for time, email the Marrime team for more information.
• Rush orders are available upon request, but keep in mind that fees will apply.

• Your gown is made especially for you by your chosen designer, and every dress is created with care, craftsmanship and attention to detail.
• The shipping date provided at the time of order is an estimated timeline based on the designer’s current production schedule. As each gown is handmade to order, this timeline can vary slightly as your dress moves through the production process.
• Designers carefully manage their production and shipping schedules, often prioritising gowns in line with wedding dates to ensure each bride receives her dress in good time.
• In some cases, gowns may be completed by the designer’s production team sooner than the original estimated timeline. As soon as your gown arrives with us at Marrime, we will contact you to share the exciting news and arrange the next steps.

• Once your wedding gown has arrived at Marrime, we will email you with the next steps for collection. From the date of this email, your gown will be stored safely and fully insured for six weeks at no additional charge.
• Collection appointments are available during our weekday appointment hours:
• Monday, Tuesday, Wednesday and Friday: 9:00am–5:00pm
  Thursday: 11:30am–8:00pm
• Please note that gown collections and try-ons are not available on Saturdays or Sundays.
• A complimentary bridal gown garment cover will be provided when you collect your gown.
• If you are unable to collect your gown in person, we can arrange delivery by courier. Courier charges are payable by the bride and will be confirmed before dispatch.
• If you require storage beyond the complimentary six-week period, extended storage is available for a fixed fee of £100, covering up to 52 additional weeks. This must be arranged and paid for before your complimentary storage period expires.
• Otherwise, your gown must be collected or dispatched by the deadline confirmed in your arrival email.

• Alterations are not included in the price of your gown and are not carried out by Marrime. You will need to research and appoint a suitably experienced independent bridal alterations specialist of your choice.
• All consultations, fitting advice, quotations, bookings, payments, alteration decisions, agreements and
  outcomes are arranged directly between you and your chosen specialist.
• Bridal alterations diaries can fill well in advance, particularly during the busiest months of the wedding season, so we encourage you to begin your research and contact your chosen specialist as soon as possible after purchasing your gown.

• Once your gown is ready, we provide six weeks of complimentary storage.
• If you need us to store your gown for longer, extended storage is available for a fixed fee of £100, covering up to 52 additional weeks. This must be arranged and paid for before your complimentary storage period ends.
• Otherwise, your gown must be collected or dispatched by the collection deadline provided.

• We offer an in-house bridal gown cleaning and boxing service which is perfect for preserving your precious dress, just ask one of our bridal stylists for further details.

• Made-to-order gowns, ready-to-wear gowns, Sample Sale gowns and accessories purchased in store are all final sale.
• Once a made-to-order gown, ready-to-wear gown or Sample Sale gown is paid for, you are in a contractual agreement to follow through with the gown chosen.

• Unfortunately, we are unable to accept American Express (Amex) cards in-store.