All Your Designer Wedding Dress, Bridal Shoes & Brides Accessories Questions Answered

• In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 12 months in advance of your wedding date, purchasing 10-12 months in advance of your wedding date. This is the ideal, not the absolute. 

• Yes, our private fittings are by appointment only and are recommended for brides who are on the serious hunt and ready to purchase their made-to-order gown.
• Please use our Marrime online booking system. If you need a later appointment, we dedicate Thursday evenings for our busy brides.
• Just looking for inspiration to start? Check out our Wedding Dresses to get an idea of our selection before booking a full appointment with us.

• We can provide you with details of our recommended highly experienced bridal seamstresses. It is up to you the bride to book in with the seamstress, and we recommend booking in as soon as you have purchased your dress.
• You do not have to use our recommended seamstresses, you can take your dress to any seamstress you chose.
• Please note, we are not in any contractual agreement with the seamstresses, and do not receive any payment for your business with them.

• Our bridal appointments are scheduled for one hour and fifteen minutes, but rest assured that if we run over, we will happily schedule another appointment with you to make sure you’re taken care of.

• Our made-to-order gowns range from £1,500 – £4,999.

• After the excitement of choosing your perfect wedding dress, the time will come when you decide to purchase your gown. Here, we take a 60% non-refundable deposit with the balance falling due within 90 days of order being placed.
• Please note that the full balance is required at the time of order for gowns placed on a Priority service, accessories and alterations.
• We are unable to accept American Express (Amex) cards in-store.

• Our bridal samples are available to try in UK sizes 10 to 18. While the fit may not be perfect, our expert stylists are here to guide, pin, and style—helping you envision how each gown will truly look and feel on your wedding day.
• Most of our gowns can be made to order in sizes up to a UK 24, and we’ll always advise on the best size based on your measurements. At Marrime, every bride is celebrated, supported, and styled with care—because finding the one should feel effortless and empowering.

• While we can’t carry entire collections from each of our designers, we can sometimes have the ability to request particular samples.
• Please email us if you’d like to enquire about requesting a gown that we don’t carry permanently. 

• Made-to-order means that there is no stock of your gown and the making of the gown begins once you place your order.
• The most important thing to note is that made-to-order gowns are ordered to the closest numerical dress size or S/M/L/XL sizing (dependent on designer), based on measurements taken at Marrime.
• The gown is not made to exact measurements (which is referred to as “made-to-measure”). In order to achieve the perfect fit, the bride must seek the assistance of a seamstress or tailor. 

• No, we do not currently offer custom gown consultations. Depending on the style and designer, slight alterations can be made i.e.: short sleeves vs. long sleeves, different neckline, etc., but most of our gowns are ordered true to the intention and design of the gown. 

• As much as we love the idea of a party in our store, we believe that your fitting should be as intimate as possible. We want the focus to stay on you and the style and feeling YOU want to exude on your wedding day.
• We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides.
• Depending on the specific appointment we recommend keeping your guests to 3, so that we can comfortably accommodate everyone in our store. 
• To offer the very best customer experience we welcome small bridal parties of up to 3 guests.

• Aside from your shining self, we invite you to bring any undergarments (preferably nude!) or shoes that you’re considering wearing on your wedding day, if applicable.

• Your initial appointment will include a tailored, one hour and fifteen minutes dress up session with our stylists, where you will try on our gown samples along with a selection of refreshments available.
• If a made-to-order gown purchase is made, we’ll take your measurements and order the closest dress size to be made.  
• Once the gown arrives, you’ll come back in for a collection appointment to pick up your gown and do final inspections.
• The Marrime team will be happy to provide you with details of our highly experienced recommended seamstresses. 

• Depending on the designer you move forward with, there is up to a 9-month lead time for all made-to-order gowns. We have some very select styles that can be made in less time, so if you’re limited for time, email the Marrime team for more information.
• Rush orders are available upon request, but keep in mind that fees will apply.

• Your gown is made especially for you by your chosen designer, and every dress is created with care, craftsmanship and attention to detail.
• The shipping date provided at the time of order is an estimated timeline based on the designer’s current production schedule. As each gown is handmade to order, this timeline can vary slightly as your dress moves through the production process.
• Designers carefully manage their production and shipping schedules, often prioritising gowns in line with wedding dates to ensure each bride receives her dress in good time.
• In some cases, gowns may be completed by the designer’s production team sooner than the original estimated timeline. As soon as your gown arrives with us at Marrime, we will contact you to share the exciting news and arrange the next steps.

• Once your wedding dress has arrived in store, you will be notified by email with the next steps for collection.
• From the date of this email, Marrime will store your gown safely and fully insured for up to six weeks. We ask that all gowns are collected within this six-week period.
• Wedding dress collection appointments are available during our weekday appointment hours:
• Monday, Tuesday, Wednesday and Friday: 9:00am – 5:00pm
  Thursday: 11:30am – 8:00pm
• Please note, we do not offer wedding dress collections or try-ons on Saturdays or Sundays.
• If you are unable to collect your gown in person, Marrime can arrange for your gown to be sent to you by courier. Courier costs are payable by the bride and will be confirmed before dispatch.
• If your gown is not collected or dispatched within six weeks of your arrival email, continued storage will be charged at £10 per week until your gown is collected or dispatched.
• If your collection appointment is rearranged and the new appointment date falls outside the six-week storage period, the weekly storage charge will apply from the end of the original six-week period.

• We ask that the customer collects their gown within 6 weeks of being notified of its readiness.
• Please note that whilst we will take every care to protect your gown during storage, Marrime is not liable for losses or damages and gowns are stored with us at your own choice and risk. 
• Continued storage will be charged at £10 per week until your gown is collected or dispatched.

• Alterations are not included in the price of your dress, and we do not have an in-house seamstress. However we can provide you with details of our recommended highly experienced bridal seamstresses.
• It is up to you the bride to book in with the seamstress, and we recommend booking in as soon as you have purchased your dress.
• You do not have to use our recommended seamstresses, you can take your dress to any seamstress you choose.
• Please note, we are not in any contractual agreement with the seamstresses, and do not receive any payment for your business with them.

• We are delighted to collaborate with several highly skilled local seamstresses. Please email us at linfo@marrime.com for further details.

• A trunk show is a limited period of time for brides to view additional styles from a particular designer outside of what Marrime has previously curated in store.
• In some cases, there is special pricing available during the show.
• These trunk shows are by appointment only and have limited times to view, so please book your appointment as soon as you know you want to be part of this experience.

• A bridal appointment fee is required to secure your private appointment with a Marrime stylist. This ensures we can dedicate this time exclusively to you and continue offering the considered, personal experience our brides value.
• Your appointment fee will be deducted from your bridal gown order when you say yes to your dress at the same appointment.

• We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. Plus, the dress has not yet been fitted to you.
• However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.

• Yes, we kindly ask that you give us at least 72 hours’ notice if you need to cancel or re-schedule your appointment. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited number of brides a day.
• Booking fees are non-refundable on cancellation of your appointment.
• If you need to re-schedule your bridal appointment with us, you have a 4 week period to re-book. After this time you will lose your deposit. 

• Made-to-order gowns, ready-to-wear gowns, Sample Sale gowns and accessories purchased in store are all final sale.
• Once a made-to-order gown, ready-to-wear gown or Sample Sale gown is paid for, you are in a contractual agreement to follow through with the gown chosen.

• There is 2 hours free parking outside the front of the store on St George’s Terrace and Acorn Road or the following Pay By Phone car park:

West Jesmond Avenue next to the old British Legion (2 minute walk and long stay parking).

• We offer an in-house bridal gown cleaning and boxing service which is perfect for preserving your precious dress, just ask one of our bridal stylists for further details.

• Unfortunately, we are unable to accept American Express (Amex) cards in-store.