Trusted Worldwide for Designer Wedding Dresses, Bridal Shoes & Brides Accessories
Marrime Ship Internationally
Delivery charges are correct at the time of publication.
We ship globally, including to:
United Kingdom
Europe
USA, Canada, Mexico & The Caribbean
Australia & New Zealand
Argentina, Brazil, Uruguay, Chile & Paraguay
China
Israel
Singapore
Saudia Arabia
United Arab Emirates
..and many more!
United Kingdom
Our order cut-off time for next business day delivery is 3pm. Orders placed after this time will be despatched the following business day.
ACCESSORIES
ACCESSORIES
FREE DELIVERY ON ORDERS OF £100+
Standard - £6
Next Business Day Before 3pm - £10
EU (European Union)
Australia
USA
Click & Collect
Our complimentary Click & Collect is available at our flagship, Newcastle upon Tyne store.
You will receive a ‘Ready to Collect’ email to confirm that your order is ready for collection, please wait for this confirmation email before you come in to collect your order.
Our Click & Collect store location is:
Marrime, St Georges House,
37-39 St Georges Terrace,
Jesmond,
Newcastle upon Tyne,
Tyne & Wear,
NE2 2SX
International Orders (Duties & Customs)
Each country has different import laws. Customers are subject to tax & duty fees.
If an order is returned to the Marrime because the buyer did not accept duty fees, there will be no refund for the product.
We are not liable for late deliveries from couriers nor are orders delayed amidst transit eligible for a refund. If you are on an urgent timeline, please contact us.
Returns
We hope you love your piece as much as we do. However, if you are unhappy, you can return or exchange your item within 14 days of receipt, in accordance with UK consumer law.
Returns Eligibility
Items must be returned:
In original packaging and in resalable condition
Unused, unworn and unmarked, in the same condition as received
In a fully sealed, secure parcel bag
If an item is returned damaged, marked, worn, or otherwise unsellable upon inspection, the refund may be reduced or refused in line with the Consumer Contracts Regulations.
Shoes
Please ensure that shoes are tried on:
With clean feet or foot stockings, and
Only on a carpeted surface to prevent scuffing the soles.
We cannot accept shoes that show scuffs, footprints, markings, soiled insoles, or any other signs of wear.
Shoes must be returned in their original, clean, unworn condition and packaging.
Made-to-Order Items
All Made-to-Order pieces are final sale (no refunds or exchanges).
These gowns are made specifically for you and therefore exempt from cancellation rights under the Consumer Contracts Regulations.
Sale, Sample-Sale & Ex-Sample Gowns
All sale, sample-sale and ex-sample gowns are unique one-of-a-kind pieces, offered at special pricing.
They may show minor signs of boutique handling, such as light fabric wear, small marks or loose threads.
These features are reflected in the gown’s price and are part of its character.
Customers are welcome to request additional close-up photos or short video clips before purchasing, to see specific details or areas of interest.
Professional imagery used on our website represents the style and silhouette of each gown.
You may return your online sale or ex-sample gown within 14 days of delivery, provided it is returned in identical condition — unworn, unmarked, and in its original packaging.
If the item is returned with new wear, stains, odours, missing tags, or damage caused by handling beyond inspection, Marrime reserves the right to make a reasonable deduction to reflect any loss in value.
Final Sale Items
The following remain final sale and non-returnable:
Made-to-Order gowns
Pierced jewellery (for hygiene reasons)
Hygiene-sealed items once opened
How to Make a Return
To request a return, please log into your Customer Account and submit a Return Request within 14 days of receiving your order.
For full instructions, visit our How To Make A Return page.
Return shipping for change-of-mind cancellations is the customer’s responsibility.
Faulty or Misdescribed Items
All items are carefully inspected before dispatch.
If you believe your item is faulty or not as described, please contact us at returns@marrime.com.
Our team will review your request promptly and advise you on the next steps in line with UK consumer law.
How To Ship Returns
To return your product, you should mail your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
International Returns
To return your product, you should mail your product to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please ensure that you state you are “returning to seller” in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges.
Returns requiring customs charges at our side in the U.K. will not be accepted and remain with the postal service, the parcel will be automatically be returned to you the sender within 21 days.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, visible within 7 – 14 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchange
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@marrime.com and send your item to us.
Further Information
If you'd like any further information on our delivery or returns policies, please contact us at info@marrime.com or use our Contact page.
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