Each country has its own import requirements, and international orders may be subject to local taxes, duties or customs charges. These charges are the responsibility of the customer.

If an order is returned to Marrime because the customer does not accept or pay the applicable duty fees, no refund will be issued for the product.

Marrime is not liable for delays caused by couriers or while an order is in transit, and orders delayed in transit are not eligible for a refund on this basis.

If you are ordering to a particularly important or time-sensitive date, please contact our team before placing your order and we will be happy to advise.

Made-to-Order Items

Made-to-Order gowns are ordered specifically for you and are subject to separate cancellation, returns, refunds and exchange terms.

Once a Made-to-Order gown has been submitted to the designer and production has begun, it cannot be returned, refunded or exchanged for change of mind.

Separate cancellation provisions may apply to online or distance orders before production begins.

Please read our Made-to-Order Terms in full before placing your order for complete information about cancellations, returns, refunds, exchanges and your statutory rights.

Sale, Sample-Sale, Ex-Sample Gowns

Our sale, sample-sale and ex-sample gowns are unique one-of-a-kind pieces offered at special pricing.

As gowns that have formed part of our boutique collection, they may show minor signs of boutique handling or being tried on, such as light fabric wear, small marks or loose threads. Any signs of wear are reflected within the gown’s sale price.

Professional campaign imagery on our website is provided to show the gown’s design and silhouette and may not represent the exact condition of the individual sample gown available for sale.

If you are considering purchasing a sample gown online and would like to see its current condition in more detail, we are happy to provide additional close-up photographs or videos upon request. Please contact our team and we will be delighted to help.

You may return an online sale or ex-sample gown within 14 days of delivery, provided it is returned in the same condition in which it was received — unworn, unmarked and in its original packaging.

If the gown is returned with new wear, stains, odours, missing tags or damage caused by handling beyond inspection, Marrime reserves the right to make a reasonable deduction to reflect any loss in value.

To request a return, please log into your Marrime Customer Account and submit a Return Request within 14 days of receiving your order.

Once your request has been submitted, you’ll be guided through the next steps.

For full step-by-step instructions, please visit our How To Make A Return page.

Return shipping for change-of-mind returns is the customer’s responsibility.

HOW TO SHIP YOUR RETURN

Return postage is the responsibility of the customer and return shipping costs are non-refundable.

We strongly recommend using a tracked delivery service and, particularly when returning a high-value item, purchasing appropriate shipping insurance.

Please retain your proof of postage and tracking information until your return has been safely received and processed by Marrime.

Once your return has been received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved.

Once approved, your refund will be processed to your original method of payment and should become visible within 7–14 working days.

If you have not received your refund after this period, please check with your bank or payment provider first, as processing times can vary.

If you have done this and still have not received your refund, please contact our team and we will be happy to help.

EXCHANGES

We only replace items if they are defective or damaged.

If you need to exchange a defective or damaged item for the same item, please contact us at info@marrime.com and our team will advise you on the next steps.