As soon as your item has been released and is ready to be shipped, you’ll receive an email with the estimated delivery date.

Pre-order items require full payment at checkout.

You might be able to cancel your item before we prepare your order. Just call Customer Service and one of our Stylists will be more than happy to assist you – 0191 340 7276.

You might be able to change your shipping address before we prepare your order. Just call Customer Service and one of our Stylists will be more than happy to assist you – 0191 340 7276.

Yes, just make sure items meet the conditions of our Returns Policy.

Please note earrings are classed as final sale and cannot be returned or exchanged.

No, they will be delivered separately according to the expected release date.

There may be order limits on some pre-order items. This is so everyone has a chance to get the pieces they love.