All pricing is in GBP.

UK Delivery Charges 

Standard

• Shoes & Accessories £10.00
• Gowns £20.00

Next Business Day Service

• Shoes & Accessories £15.00 – Order By 3pm
• Our order cut- off time for next business day delivery is 3pm. Orders placed after this time will be despatched the following business day.

International Delivery Charges 

US

• Shoes & Accessories £25.00
• Gowns £100.00

Australia

• Shoes & Accessories £50
• Gowns £150

EU/ Europe/ Ireland

• Shoes & Accessories £25.00
• Gowns £50.00

Our complimentary Click & Collect is available at our flagship, Newcastle upon Tyne store.

• You will receive a ‘Ready to Collect’ email to confirm that your order is ready for collection, please wait for this confirmation email before you come in to collect your order.

Our Click & Collect store location is below:

Marrime, St Georges House, 37-39 St Georges Terrace, Jesmond, Newcastle upon Tyne, Tyne & Wear, NE2 2SX

Each country has different import laws. Customers are subject to tax & duty fees.

If an order is returned to the Marrime because the buyer did not accept duty fees, there will be no refund for the product.

We are not liable for late deliveries from couriers nor are orders delayed amidst transit eligible for a refund. If you are on an urgent timeline, please reach out HERE

We hope you love your piece as much as we do, although if you are unhappy you can return/exchange your piece to us within 14 days of receipt.

A return request is to be sent to info@marrime.com.

Items are to be returned in original packaging and in resalable condition along with completed Marrime Online Returns Form  – if the piece is returned faulty, damaged or unsellable upon inspection then the refund could risk being denied.

We will refund your method of payment for the purchase price (excluding postage), upon receipt of your return package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Footwear must include the original shoebox in its original  condition.

A footwear return in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.

To complete your return, we require a receipt or proof of purchase

Returns Exclusions

All sale items including sample sale items are final sale (no refunds, no exchanges). A sale item is classified as an item either permanently marked down. Due to hygiene reasons any pierced jewellery is also final sale.

A refund is available within 7 days of ordering your online Made to Order Standard wedding gown purchase. As your gown is made especially for you to your standard dress size, we are unable to offer returns or exchanges.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, visible within 7 – 14 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@marrime.com.

Please note all sale items including footwear are final sale – non-returnable or exchangeable.

A refund is available within 7 days of ordering your online Made to Order Standard wedding gown purchase. As your gown is made especially for you to your standard dress size, we are unable to offer returns or exchanges.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@marrime.com and send your item to us.

To return your product, you should mail your product to us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To return your product, you should mail your product to us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please ensure that you state you are “returning to seller” in the reason for export on your postage label. You must also state that the item is of no retail value, as we can not accept customs charges to receive your return. Please note we do NOT refund international customs taxes and sales charges. 

Returns requiring customs charges at our side in the U.K. will not be accepted and remain with the postal service, the parcel will be automatically be returned to you the sender within 21 days. 

Harlo and Loeffler Randall shoes come with leather soles and are protected with a clear protective film. Be sure to remove the film from the soles before you wear your shoes to prevent damaging effects (such as burnished or eroded leather soles). 

As leather is a natural product and porous in wet conditions, we recommend fitting your shoes with fine, half rubber soles to extend the life of your shoes.

To help maintain the appearance and prolong the life of your leather soled shoes, we recommend the following:

• We recommend using a dust bag during storage to help maintain appearance of our high-quality leather shoes.
• Due to the fine nature of suede and fabric pieces, specialist cleaning and extra care is recommended.
• Regular use of a protector spray will help to guard against staining and water penetration. However, the protector spray will not make your item waterproof.
• Leave wet shoes to dry naturally, never use artificial heat. Use a shoe tree or stuff them with newspaper to help maintain the shape of your shoes while drying.
• Top pieces on heels (heel caps) are a replaceable component. Do not allow them to wear down – they should be replaced regularly by a reputable shoe repairer.
• Use a shoehorn to prevent damage to the back of your shoes when putting on and taking off.
• Wearing shoes on very uneven, abrasive surfaces or when driving may weaken the shoes and could spoil the leather sole or intricate components. Thin and delicate heels must be worn with extra consideration.
• Shoes embellished with beads and sequins are especially delicate. Please take particular care when wearing them as scuffing may cause damage.
• Insoles on mules and sandals may lift due to heat and perspiration. This is an unavoidable consequence of normal wear, but can be remedied by re-sticking, a very simple job that any reputable shoe repairer can do.

Please note that sample sale gowns are gently worn ex-display and may need repairs in addition to the usual alterations required which are at the cost of the buyer. A garment dry cleaning is recommended to bring back the dress to new condition. The sooner after purchase the cleaning is completed the more successful the outcome.

Contact us at info@marrime.com for questions related to refunds and returns.