Helping to put your mind at ease and providing you with a confident start to your planning, we’ve put together some of our top FAQs.
Of course, if we’ve missed anything or if you would like to ask a question in person, please contact us, we’re only too happy to help.
In order to ensure you’re not rushed with your decision-making, we recommend that you begin dress shopping 12 months in advance of your wedding date, purchasing 10-12 months in advance of your wedding date. This is the ideal, not the absolute.
Yes, our private fittings are by appointment only and are recommended for brides who are on the serious hunt & ready to purchase their made-to-order gown. Please use our Marrime online booking system. If you need a later appointment, we dedicate Thursday evenings for our busy brides.
Just looking for inspiration to start? Check out our Designer Collections to get an idea of our selection before booking a full appointment with us.
Our MB First Appointments are scheduled for one hour and fifteen minutes, but rest assured that if we run over, we will happily schedule another appointment with you to make sure you’re taken care of.
Our made-to-order gowns range from £1,500 – £4,499. With the majority of made-to-order gowns being £2,500.
After the excitement of choosing your perfect wedding dress, the time will come when you decide to purchase your gown. Here, we take a 60% non-refundable deposit with the balance falling due within 90 days of order being placed. Please note that the full balance is required at the time of order for gowns placed on a Priority service, mini dresses and accessories.
Our dress samples range from size 10 – 18, with the majority of dress samples being from a size 12 – 14. But please note that your custom gown can be made to order up to a size 22, depending on the designer.
While we can’t carry entire collections from each of our designers, we can sometimes have the ability to request particular samples. Please email us if you’d like to enquire about requesting a gown that we don’t carry permanently.
Made-to-order means that there is no stock of your gown and the making of the gown begins once you place your order. The most important thing to note is that made-to-order gowns are ordered to the closest numerical dress size or S/M/L/XL sizing (dependent on designer), based on measurements taken at Marrime. The gown is not made to exact measurements (which is referred to as “made-to-measure”). In order to achieve the perfect fit, the bride must seek the assistance of a seamstress or tailor.
No, we do not currently offer custom gown consultations. Depending on the style and designer, slight alterations can be made i.e.: short sleeves vs. long sleeves, different neckline, etc., but most of our gowns are ordered true to the intention and design of the gown.
Please note that sample sale gowns are gently worn ex-display and may need repairs in addition to the usual alterations required which are at the cost of the buyer. A garment dry cleaning is recommended to bring back the dress to new condition. The sooner after purchase the cleaning is completed the more successful the outcome.
As much as we love the idea of a party in our store, we believe that your bridal appointment should be as intimate as possible. We want the focus to stay on you and the style and feeling YOU want to exude on your wedding day. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision, and we don’t wish stressful shopping upon any of our brides. We can comfortably accommodate 3 guests in our store as we know it is important for our brides to have their special people at the appointment. To offer the very best customer experience we welcome small bridal parties of up to 3 guests.
Aside from your shining self, we invite you to bring any undergarments (preferably nude!) or shoes that you’re considering wearing on your wedding day, if applicable.
Your initial appointment will include a tailored, one hour and fifteen minutes dress up session with our stylists, where you will try on our gown samples along with a selection of refreshments. If a made-to-order gown purchase is made, we’ll take your measurements and order the closest dress size to be made. Once the gown arrives, you’ll come back in for a collection appointment to pick up your gown and do final inspections. Our MB team will be happy to provide you with details of our highly experienced recommended seamstresses.
Depending on the designer you move forward with, there is up to a 9-month lead time for all made-to-order gowns. We have some very select styles that can be made in less time, so if you’re limited for time, email our MB team for more info.
Rush orders are available upon request, but keep in mind that fees will apply.
We ask that the customer collects their gown within 8 weeks of being notified of its readiness. Please note that whilst we will take every care to protect your gown during storage, Marrime is not liable for losses or damages and gowns are stored with us at your own choice and risk.
Alterations are not included in the price of your dress, and we do not have an in-house seamstress. However we can provide you with details of our recommended highly experienced bridal seamstresses. It is up to you the bride to book in with the seamstress, and we recommend booking in as soon as you have purchased your dress.
You do not have to use our recommended seamstresses, you can take your dress to any seamstress you chose.
Please note, we are not in any contractual agreement with the seamstresses, and do not receive any payment for your business with them.
A trunk show is a limited period of time for brides to view additional styles from a particular designer outside of what Marrime has previously curated in store. In some cases, there is special pricing available during the show. These trunk shows are by appointment only and have limited times to view, so please book your appointment as soon as you know you want to be part of this experience.
Yes, we do charge a non-refundable appointment fee for Bridal appointments as sadly last-minute cancellations, and no shows were affecting our business (Booking fees are non-refundable).
We ask that you do not take photos of the dresses or you in the dresses. It is very important to remember how you feel in the dress. Plus the dress has not yet been fitted to you. However, a little photo of you and your gang so you can remember the day is totally fine and we will be happy to take this for you.
Yes, we kindly ask that you give us at least 72 hours’ notice if you need to cancel or re-schedule your fitting. Since we are appointment-only, we thank you in advance for your cooperation, as we take in a very limited number of brides a day. Booking fees are non-refundable on cancellation of your appointment.
If you need to reschedule your bridal appointment with us, you have a 4 week period to rebook. After this time you will loose your deposit.
Made-to-order gowns, Sample Sale gowns and accessories purchased in store are all final sale. Once a made-to-order gown or Sample Sale gown is paid for, you are in a contractual agreement to follow through with the gown chosen.
View our Marrime Online Store Returns Policy on our Marrime Online Store FAQs page:
We offer an in-house bridal gown cleaning and boxing service which is perfect for preserving your precious dress, just ask one of our bridal stylists for further details.
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